The Client Bill of Rights is designed to recognize, promote, and protect an individual’s right to be treated with dignity and respect within the health care system. Before service is initiated, an individual has the right to be fully informed verbally and in writing of their rights as a client or patient by the providers of health care or services. The individuals receiving services or their designated representatives may exercise these rights.
As our client, you have the right to:
- Receive information in a way that is understandable to you regarding:
- Organization ownership and control.
- Services/products we provide directly or by contract.
- Any specific charges for supplies to be paid by you in addition to those charges covered by insurance, third-party payment, or public benefit programs.
- Billing policies, payment procedures, and any changes in the information provided at the time of initial purchase.
- Instructions and warranty available for purchased products; every product sold by our company carries a manufacturer warranty and Byram will honor all warranty coverage under applicable law.
- Who to contact, when, and how to communicate problems with products or services.
- Availability, purpose, and appropriate use of Medicare Hotline numbers: Medicare: Toll Free 1-800-633-4227 during business hours.
- Information regarding the organization's liability insurance upon request.
- Receive and access services consistently in a timely manner in accordance with our operational policy; without regard to race, creed, gender, age, handicap, sexual orientation, veteran status, or lifestyle.
- Make informed decisions with your health care provider about your treatment plan and use of supplies ordered.
- Be notified in advance of product options, when, and why delivery will not occur.
- Be referred to another organization if Byram is unable to meet your needs or if you are not satisfied with the products you are receiving.
- Participate in the selection of options for alternatives or referral to other organizations, as indicated by your need for care.
- Receive disclosure information regarding any beneficial relationship between Byram and referred organizations.
- Direct questions or concerns regarding the performance of your equipment, supplies, and/or service to Byram Healthcare at 1-877-90-BYRAM. You may also direct questions or concerns to the Community Health Accreditation Partner (CHAP) at 800-656-9656.
- Voice grievances or complaints without reprisal.
- Receive a response from Byram regarding the investigation and resolution of complaints.
- Not receive any experimental products without your specific agreement and full understanding of information explained.
- Be free from any abusive behavior, neglect, or exploitation of any kind by Byram staff.
- Confidentiality of your records and Byram’s policy for accessing and disclosing records.
Byram Healthcare Centers, Inc.
Attn: Privacy Compliance Officer
120 Bloomingdale Rd., Ste. 301
White Plains, NY 10605
Telephone: (877) 902-9726
Email: privacy@byramhealthcare.com
