Customer Support

Our Customer Service Representatives will be happy to assist you with placing your order or answering any other questions Monday – Friday: 8:30am - 7:00pm and Saturday: 9:00am & 1:00pm.

Easy Ordering Options

Phone:1-877-90-BYRAM (1-877-902-9726)

If a new customer, just give us a call and follow the prompts. We will be happy to assist you and set up your Byram account. If you prefer, simply click on the Become A Customer button below, complete and submit the form. A customer service representative will contact you.

Reorder Supplies Online

Once a Byram customer, one of the easiest ways to reorder your supplies is to enroll in mybyram. Here, you can not only reorder your supplies, but update your account information, view your order history or securely make a payment.

Reorder Now

Order Reminders

Byram offers peace of mind working with you and your healthcare professional to ensure you get the
supplies you need according to your care plan. Our customer care team will remind you when it is time
to reorder. You will receive order reminders from us at least 10-15 days before your next order is due.
You will receive order reminders from us from at least 10-15 days before your next order is due.
There are a number of ways we are able to contact you to remind that your next order is due.

This includes Texting, Email, Automated Phone Call and a Customer Service Phone Call. You may
choose which method(s) you prefer by alerting our Customer Service Team. We request your email
address and cell phone number to improve your service. We will never sell or distribute your email
address or phone number outside of Byram.

Byram offers peace of mind working with you and your healthcare professional to ensure you get the
supplies you need according to your care plan. Our customer care team will remind you when it is time
to reorder. You will receive order reminders from us at least 10-15 days before your next order is due.

Order Instructions

Online Ordering

After your first order is placed with Byram you will be sent an email to enroll in mybyram for easy
reordering online. Just click the link in the email. Your account number will pre-populate, and you
will be asked to set up a password. Once enrolled you can easily place your reorders.

 

AVA

You are able to place a reorder through our automated
voice activated phone system we refer to as AVA. You will receive an AVA phone call when
your next order is due and by following the simple instructions while on the phone, you may conveniently
place your reorder. You may also call our AVA system 24 hours 7 days a week by dialing 1-877-90BYRAM (1-877-902-9726)
to place a reorder, check the status of an existing order or make a payment.

 

Text Messages

By providing your mobile number, you may be eligible to receive a reorder reminder by text message.
Your next order may be placed via the text message you receive. We will require your mobile number to activate this.

 

EZ Refill Supply Orders

You may qualify to have your supply order automatically refilled through our EZ Refill program.
With our EZ Refill Program, our system alerts us when your next order is due and ships it to you automatically. There’s no
need to call! We will place a reminder call to you about 10 days before your upcoming supply order is ready to ship.
If at any time you would like to change your order or cancel for any reason, simply call us before the order ships and we can
make any changes. If you need your supplies prior to your ship date, please contact us and we can arrange that also.
You may enroll in EZ Refill online through your mybyram account, or just give us a call.

 

90-DaySupply Orders

You may signup for 90 Day supply orders through your mybyram account, or just give us a call.